Privacy Policy

Nurture Ambition ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information in connection with our health and wellness coaching services.

1. What Personal Information We Collect

We may collect the following types of personal information:

Identity and Contact Details: Your full name, email address, phone number, and address.
Health and Lifestyle Information: Information you voluntarily provide to help us personalise your coaching experience.
Payment and Transaction Details: If you purchase products or services, your payment details may be processed by secure third-party platforms (e.g. Stripe or PayPal).
Website and Usage Data: IP address, browser type, and interactions with our website or emails through cookies or analytics.

We will only collect sensitive health information with your consent, and only where reasonably necessary for your care and coaching journey.

2. How We Collect Your Information

We collect personal information directly from you when you:

Book or attend coaching sessions
Complete intake forms or assessments
Subscribe to newsletters or free resources
Communicate with us via email, phone, or social media
Visit our website or access digital resources

3. Why We Collect Your Information

We collect, hold, use and disclose your information to:

Provide and personalise coaching services
Schedule sessions and communicate with you
Share wellness resources and updates
Manage payments and invoices
Meet our legal and professional obligations
Improve the quality of our services and offerings

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your personal information to:

Service providers who assist us with business functions (e.g. website hosting, email marketing, appointment scheduling)
Professional advisers (e.g. legal or financial) where required
Authorities or regulators where required by law

All third-party providers are required to maintain the confidentiality and security of your data in line with this policy.

5. Storage and Security

Your personal information is stored securely using digital platforms that may be located within Australia or overseas (such as the United States). We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using encrypted platforms and secure passwords.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if needed. To do so, please contact us at merlyhartnett@gmail.com. We will respond to your request within a reasonable timeframe, generally within 30 days.

7. Marketing and Communications

We may use your contact details to send you newsletters, updates, or promotions related to our services. You can opt out at any time by clicking “unsubscribe” or by contacting us directly.

8. Cookies and Website Analytics

Our website may use cookies and third-party tools (e.g. Google Analytics) to enhance user experience and understand visitor behaviour. You may choose to disable cookies through your browser settings.

9. Overseas Disclosure

Some service providers may store or process data overseas (e.g. email platforms or scheduling tools hosted in the US). We take reasonable steps to ensure these providers comply with the Australian Privacy Principles or similar standards.

10. Complaints and Contact

If you have concerns about your privacy or how your personal information has been handled, please contact us:

Email: merlyhartnett@gmail.com
Website: www.nurtureambition.com

We will investigate your complaint and respond within 30 days. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically.

Consent

By engaging with Nurture Ambition or using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.